Points will be issued at a future date as long as shoppers retain their receipts. However, customers can still receive Plum discounts for purchases made in store while the incident is ongoing. The company has also assured customers that points distributed through its Plum loyalty program have not been impacted, but redemptions, sign-ups, or renewals are not currently possible. "If at any point in the future we determine that personal data has been compromised, we commit to contacting those impacted directly," Indigo wrote in its Friday note. Its investigation has so far not found any instances of customer credit or debit cards being compromised, but it has not completely ruled such a breach out. Though debit and credit cards are now accepted at stores, the overall impact on Indigo's sales will be felt more deeply the longer the other problems persist. The incident has placed many of Indigo's sales in jeopardy as customers must purchase items in brick-and-mortar stores and were only able to make purchases in cash for much of the outage. "Our investigation is under way but not yet complete," it added Friday. The company has said it immediately engaged third-party experts to investigate and resolve the matter, but has still not explained the nature of the incident or what caused it. 8, Indigo was only able to process purchases made in store with cash, but some of its services, including credit and debit payments and some return capabilities, have since been restored. The temporary website was launched more than a week after Indigo first notified customers of a "cybersecurity incident" that left it unable to process electronic payments, including through its website. "Please check back daily for updates and progress." "We are working hard to provide the seamless online shopping experience that our customers have come to expect," the note read. The company did not offer a timeline for when its website or app, which is also unavailable, might return. In a notice posted to the new site Friday titled "shop in store, window-shop online," the Toronto-based retailer said the temporary website only allows for browsing and it is still not possible to make Indigo purchases online. has created a temporary website for its customers to browse for books and gifts after a cyberattack halted the company's online operations last week.
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